Terms of Service

These Terms of Service are a legal agreement between you and Augment Innovation LLC, a company based in Phoenix, Arizona. They govern your use of this website and any digital product, live session, or other offering that expressly refers to these terms. By using the website or placing an order, you agree to them. If you do not agree, do not use the website or place an order.

Who may use the service

You must be at least 18 years old and able to enter a binding contract. The offerings are designed for business use. If you use the website or buy on behalf of a company or other organization, you confirm that you have authority to bind it, and "you" includes that organization.

What these terms cover

The website describes our practice, accepts consultation inquiries, offers a calendar to book a paid consultation when scheduling is enabled, sells the Workspace Assistant and the consultation through an online checkout when checkout is enabled, presents information about live educational sessions, and provides an interactive budget calculator. It is not a client portal. Sending a form or email starts a conversation only, and booking and paying for a consultation buys that single session and nothing further. No consulting, fiduciary, confidential, or other professional relationship begins until the parties sign a written agreement.

Company System implementations, installed systems, audits, custom retainers, and custom professional services are governed by a proposal, order form, statement of work, master services agreement, data processing agreement, or similar signed contract. If that contract conflicts with these terms, the signed contract controls for that engagement.

Offerings described on the site

Workspace Assistant is a downloadable setup that a licensed user opens in a supported AI desktop application using an account that user or their organization controls. It gives the AI structure, memory and rules for the user's business. Each seat includes one universal setup for both Claude and ChatGPT. The setup is stored on the customer's computer and is not hosted by us. Workspace Assistant is designed to draft for human review. It is not designed to send messages, move money, make commitments, or perform unrecoverable deletion on its own.

An installed Workspace Assistant engagement adds setup and configuration on the customer's systems. Company System is a private knowledge system built in the customer's cloud environment and connected to customer-controlled services. Both require a separate written scope and may require administrative access that is expressly approved in writing.

A live session, when scheduled, is an online educational event. Its date, format, price, included materials, and any recording access will be stated at registration. An introductory consultation may be offered as a paid booking; its price is stated before you book. You pay the consultation fee at checkout, processed by Stripe, and we then arrange the time with you. We may change or discontinue an offering before an order is accepted.

Orders, prices, payment, and taxes

A displayed price or description is an invitation to order, not a binding offer. An order is accepted only when we or the checkout provider sends an acceptance or makes the purchased material available. Prices are in US dollars unless stated otherwise. You are responsible for applicable sales, use, value added, withholding, and similar taxes, other than taxes on our net income.

When online payment is enabled, Stripe processes payment on a checkout page it hosts, under its own terms and privacy notice, and asks you to accept these terms before paying. We do not receive complete card numbers. You authorize Stripe to charge the amount shown at checkout. A referral or promotion code entered on the site applies the discount it carries and records the referring partner with the order; a code entered on the checkout page itself applies its discount without that record. Access to the Workspace Assistant is delivered through download links emailed to the address entered at checkout after payment is confirmed; the seat count can still be adjusted on the checkout page. We may reject or cancel an order for an obvious pricing error, suspected fraud, legal restriction, or inability to supply the offering, in which case we will refund the amount we received for that order.

Workspace Assistant costs $249 for one user, and the price per user falls as users are added, as shown before checkout. Lifestyle Assistant costs $199 per user, once. For any setup, support and ongoing setup updates cost $99/month, one plan per order, covering everyone on it, and we reply to support requests within one business day. The monthly plan is selected by default and can be removed before checkout. Its first month is free: the first payment is the setup alone, and the support fee is charged monthly after that until canceled. Setup updates are applied manually and preserve your own work.

Digital product and materials license

The website, Workspace Assistant, templates, session materials, recordings, designs, text, and other materials we provide are owned by us or our licensors. They are licensed, not sold. We retain all rights not expressly granted.

After full payment, each Workspace Assistant seat provides a non-exclusive, non-transferable, perpetual license for one named person's internal business work. The same downloadable setup works with Claude and with ChatGPT under that person's license, so moving between the two apps does not require another purchase. You may add your own context and create work product, but may not resell, sublicense, publish or give the downloadable setup or its system files outside the people covered by your purchase. For team purchases, the purchaser designates the covered people internally and may provide them with the files. If you enter an address for a seat at checkout, we use it only to email that person their own download link, and for nothing else; leave it blank and that link comes to you to pass on. Each person requires a purchased seat. Contact us for a license transfer.

We email one download link for each seat you buy, and the same downloadable setup works with Claude and with ChatGPT. No website account or email-code sign-in is required. The links work for 90 days and expire together; contact us for replacement links. The monthly support plan includes ongoing updates. Keep the links private because anyone who has one can use it. For a seat whose address you supplied we hold that address against the seat number; for any seat you left blank we hold no record of who received the link. LICENSE.txt contains an opaque per seat reference, the seat number, the seat count and the version, without your email or Stripe ID. Full refunds, payment disputes or support revocation may suspend further downloads. These controls do not prevent copying files already downloaded.

A live-session registration is for the named attendee. The attendee may adapt supplied templates for their own internal work and share the work product they create, but may not redistribute the recording, the raw template pack, or other session materials unless the registration page expressly permits it. Any custom deliverable or customer ownership right is governed by the signed agreement for that work.

Your content and access rights

You keep ownership of information, files, instructions, and other material you provide. You give us only the rights reasonably necessary to perform an agreed service. You confirm that you have the authority and permissions needed for any material, account, system, or personal information you ask us or an offering to access. Do not put confidential, regulated, or sensitive information into the public inquiry form.

Responsible use

• Do not use the website or an offering unlawfully, fraudulently, or to violate another person's rights.
• Do not submit another person's information without authority or a lawful reason.
• Do not bypass access controls, probe vulnerabilities without written permission, introduce malicious code, scrape at a disruptive rate, or interfere with the service.
• Do not use generated output as the sole basis for a legal, financial, medical, employment, housing, credit, insurance, or other high-impact decision.
• Do not represent generated material as verified when you have not reviewed it.
• Comply with the terms, policies, permissions, and usage limits of every third-party account or service you connect.

AI output and human review

Language-model output can be incomplete, inaccurate, outdated, biased, or unsuitable for a particular purpose. You are responsible for checking facts, figures, sources, rights, and consequences before relying on or sharing output. The website, calculator, examples, sessions, and digital materials do not provide legal, tax, accounting, investment, medical, employment, or other regulated professional advice.

Safety controls reduce risk but do not replace your supervision. Keep a qualified person in control of communications, commitments, payments, deletion, and consequential decisions. Results depend on your data, configuration, provider, model, users, and operating environment, so we do not promise a particular productivity gain, cost saving, revenue, accuracy rate, or return on investment.

The budget calculator

Calculator results are arithmetic estimates based on the values you enter and on stated assumptions, including adoption and capture rates. They are not a quote, appraisal, forecast, guarantee, or promise of return. Workspace Assistant and Lifestyle Assistant prices shown on the site are list prices. Company System pricing is a starting floor and must be scoped in a written proposal. Third-party subscriptions, cloud usage, taxes, and other customer costs are excluded unless expressly shown.

Third-party services

Offerings may depend on Stripe for payment, Calendly for scheduling introductory calls and for live-session registration, where the session fee is collected inside Calendly's own booking flow, Resend for delivering inquiries and order alerts to our inbox, Vercel for hosting the website, a video-conferencing provider, and customer-controlled services, including an AI model provider such as Anthropic or OpenAI and, for Company System, Microsoft Azure, Microsoft 365, SharePoint, database software, and local model tooling. External links may lead to services such as LinkedIn. These services are supplied by others under their own terms, privacy notices, fees, and availability commitments. We do not control their services and are not responsible for their acts, outages, model changes, or price changes. Your registration, order, or signed agreement will identify the relevant providers.

Refunds and cancellation

Any more favorable refund term displayed at checkout or in an order confirmation controls. Otherwise, you may cancel a digital-product order before access or delivery. After the Workspace Assistant or other digital material is made available, the fee is non-refundable except where the material is materially defective, we fail to supply what was ordered, or applicable law requires a refund.

To cancel support and updates for any setup, use the cancel page at https://www.augmentinnovation.com/cancel with the address used at checkout, or email support@augmentinnovation.com from that address. Canceling the monthly plan ends future renewals and does not revoke your paid setup license or copies already downloaded. Refunds, payment disputes and access revocation for the original setup purchase remain subject to the download terms above.

A paid consultation can be moved to another time by contacting us, or from the calendar invitation once a time is set. To cancel one, contact us using the address below; any refund term stated at checkout controls. If you start checkout but do not complete payment, no contract for the consultation is formed and nothing is owed.

You may cancel a live-session registration for a full refund before the earlier of the session start or delivery of the recording or materials. If we cancel and do not offer a reasonable replacement, or materially reschedule and you cannot attend, you may choose the replacement or a full refund. After the session begins or digital materials are supplied, the registration is otherwise non-refundable to the extent the law allows. Signed client agreements contain their own cancellation terms.

Feedback and honest reviews

If you voluntarily send product feedback, you allow us to use it without payment or confidentiality obligations, but you keep ownership of your words. Nothing in these terms restricts an honest review or requires you to transfer ownership of a review. Do not include another person's private information or our trade secrets in public feedback.

Availability and changes

We may maintain, change, suspend, or discontinue the website or an unpurchased offering. We do not promise uninterrupted or error-free availability. Updates to an offering, compatibility with a future model, or support are included only when the order or signed agreement says so.

Disclaimer of warranties

To the fullest extent permitted by law, the website, calculator, and offerings governed only by these terms are provided "as is" and "as available." We disclaim implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, and quiet enjoyment. We do not disclaim an express warranty written in an order or a warranty that applicable law does not allow us to exclude.

Limitation of liability

To the fullest extent permitted by law, neither party will be liable under these terms for indirect, incidental, special, exemplary, punitive, or consequential damages, or for lost profits, revenue, savings, goodwill, business opportunity, or data, even if advised that the loss was possible.

To the fullest extent permitted by law, our total liability arising out of the website or an offering governed only by these terms will not exceed the greater of 100 US dollars or the amount you paid us for that offering during the twelve months before the event giving rise to the claim. The exclusions and cap do not apply to fraud, wilful misconduct, gross negligence, or liability that cannot lawfully be excluded or limited. A signed client agreement may set a different allocation of risk for that engagement.

Indemnity

If you use the service for a business, you will defend and indemnify us and our personnel against a third-party claim, damage, judgment, and reasonable legal cost arising from your unlawful use, your material breach of these terms, or material you provide that infringes another person's rights. This does not require you to cover a claim caused by our fraud, wilful misconduct, or gross negligence. We will give prompt notice and reasonable cooperation, and you may not settle a claim in a way that admits our fault or imposes an obligation on us without our written consent.

Governing law and disputes

Arizona law governs these terms, without regard to conflict-of-law principles. Any dispute must be brought in the state courts located in Maricopa County, Arizona, or the United States District Court for the District of Arizona, and each party consents to those courts. Mandatory consumer protections in your home jurisdiction remain available where they cannot lawfully be waived.

General terms

These terms, the Privacy Policy, and any accepted order are the entire agreement for the website and offering they cover. You may not assign them without our written consent. We may assign them as part of a merger, financing, reorganisation, or sale of all or substantially all of the relevant business. A failure to enforce a term is not a waiver. If a provision is unenforceable, it will be limited to the minimum extent necessary and the rest will remain effective. Headings are for convenience only. Provisions that by their nature should survive will survive termination.

Changes to these terms

We may update these terms by posting a revised version and changing the date above. A change applies prospectively. The version accepted with an order continues to govern that order unless you agree to a replacement or a change is required by law. Material changes to an ongoing paid offering will be communicated through the contact information associated with the order when reasonably practicable.

Contact

Questions about these terms, an order, or the agreement that governs a client engagement: