Help with your order.
Write to us from the email address you used at checkout. The common questions are answered below.
Your download.
One download link for each user you bought for is emailed to the address you entered at checkout once Stripe confirms payment. The same downloadable setup works with Claude and ChatGPT, so there is one file to download per person. Check spam if nothing has arrived. The links work for 90 days. For fresh ones, reply to the delivery email or write to us from the checkout address. New links replace all of the old ones for that order.
The setup guides walk through installing Workspace Assistant in each app. If a step fails, tell us which app you use and the email address from checkout. Do not send business documents.
Seats and licenses.
Each user license covers one named person and works with Claude and with ChatGPT. You get one download link for each user, so give a different link to each person. Share a team purchase only with the people covered by its seats. To add people, buy more seats. To move a seat to another person, write to us.
Support and updates.
Workspace Assistant is $249 for one user, with a lower price per user for teams. Lifestyle Assistant is $199 per user. Support and ongoing setup updates are $99/month, one plan per order, covering everyone on it, and we reply within one business day. The plan is selected by default and you can remove it before checkout. The first month is free, so your first payment is the purchase alone; support then renews monthly until canceled.
To cancel the monthly plan, use the cancel page with the email used at checkout. We email you a link to confirm. For support, email support@augmentinnovation.com from that address. Canceling stops future renewals; your paid setup and downloaded copies remain yours to use. Apply updates by following the release notes and keeping a backup of your own work.
Your consultation.
Choose a time in the consultation form, then pay through Stripe. If scheduling is unavailable, pay first and arrange the time by email. To move or cancel a consultation, write to us. If you started checkout but did not finish paying, nothing is owed.
Payments and privacy.
Stripe emails a receipt for every payment. For a copy, a refund request or a charge you did not expect, write to us with the receipt or the checkout email address. Refund and cancellation terms are in the Terms of Service. A full refund or a payment dispute ends further downloads of Workspace Assistant.
The Privacy Policy explains what we hold about you and how to have it deleted. Send access or deletion requests by email.