Help with your order.
Write to us from the email address you used at checkout. The common questions are answered below.
Your download.
One download link for each seat you bought is emailed to the address you entered at checkout once Stripe confirms payment. The same kit works with Claude and with ChatGPT, so there is one file to download per person. Check spam if nothing has arrived. The links work for 90 days. For fresh ones, reply to the delivery email or write to us from the checkout address. New links replace all of the old ones for that order.
The setup guides walk through installing the kit in each app. If a step fails, tell us which app you use and the email address from checkout. Do not send business documents.
Seats and licenses.
Each seat covers one named person and works with Claude and with ChatGPT. You get one download link for each seat, so give a different link to each person. Share a team purchase only with the people covered by its seats. To add people, buy more seats. To move a seat to another person, write to us.
Your consultation.
Consultations are paid through Stripe first, then we arrange the time with you. To move or cancel one, write to us. If you started checkout but did not finish paying, nothing is owed.
Payments and privacy.
Stripe emails a receipt for every payment. For a copy, a refund request or a charge you did not expect, write to us with the receipt or the checkout email address. Refund and cancellation terms are in the Terms of Service. A full refund or a payment dispute ends further downloads of the kit.
The Privacy Policy explains what we hold about you and how to have it deleted. Send access or deletion requests by email.