Coffee roasting: an example.
executive agent: The Founder
Requests arrive from store managers every week and are settled by whoever asks hardest. In this example, the assistant scores each one against the group's own six measures and returns a written decision with the reasoning attached.
An illustrative example, not a client result.
Example figures.
- Request to decisionDown from six weeks, with nothing left unanswered
- 3 days
- Requests screenedAcross two budget cycles at nine locations
- $1.8M
- Measures, not opinionsThe same six apply to every request
- 6
- Decisions on recordEach one carrying the reasoning behind it
- 147
What changes.
In this example, a request reaches a decision in three days, down from six weeks, with nothing left unanswered. $1.8M of requests are screened across two budget cycles at nine locations against the same six measures, and 147 decisions are on record, each carrying the reasoning behind it.
What the Founder does.
The executive seat, one of nine that come with Workspace Assistant.
Allocates against one standard. Money, people and the owner's attention are scored on the same six measures, so the loudest manager stops winning by volume.
Thinks in years, not weeks. Every call is tested against where the group intends to be in five years.
Sizes the bet to the downside. New ideas are approved at a cost the group can afford to lose, with the stopping point written before the spend.
Starts from the customer. Nothing advances until it names what a customer gets that they do not get today.
Writes the reasoning down. A reversal six months later argues with a record, not a memory.
How a decision moves.
- A request arrives in plain EnglishFrom any manager, no form required
- The Founder scores itAgainst the group's own six measures
- The tradeoff is named, not buriedWhat this crowds out is stated
- The Contrarian challenges the callThe critic seat reviews before delivery
- You decide, then it is loggedApproval is required by rule